FAQ
We try to answer all of your most important questions about our exclusive mobile numbers service in the FAQ section.
If you still feel you have some questions please drop us an email from our contacts page or call us on 03333393333.
You can also WhatsApp us directly from our website by clicking on the WhatsApp icon on the bottom right.
HOW DOES IT WORK?
Step 1: Select the number you like
Step 2: Make payment
Step 3: After the purchase has been completed, we will send you your new number on a ready to use SIM card, as well as a welcome pack that includes a detailed step by step guide on how to change ownership, top up and change network provider (if required)
WILL THE NUMBER BE REGISTERED TO MY NAME?
Yes. Once you receive your new sim card we will send you log in details in order to change ownership, then the number is yours to keep forever.
ARE THE NUMBERS BRAND NEW?
Yes, all our numbers are brand new and have not been used before
CAN THE NUMBER BE ON ANY NETWORK OF MY CHOICE?
Yes, All our numbers can be transferred to any UK network of your choice using a ‘PAC code’. Simply select the ‘PAC code’ option at checkout and we will email it over to you shortly after purchase
WHAT HAPPENS IF I LOSE THE SIM CARD
Simply log in to your online account (which will be provided with the original sim card) and order a replacement sim. It is that simple!
DO NUMBERS WORK OUTSIDE THE UK?
Yes, all the numbers work all over the world. No matter where you are in the world, your Exclusive Number will be with you.
I ALREADY HAVE A CONTRACT CAN I TRANSFER THE NUMBER ON TO IT?
Yes, your contract will continue as normal. Your old number will be replaced with your new exclusive number. You will need a PAC code which we will provide you with. Simply select the ‘PAC code’ option at checkout and we will email it over to you shortly after purchase.
HOW LONG DOES MY ORDER TAKE TO ARRIVE?
For “pac code” delivery: An email with the pac code will be sent out within 2 hours
For free delivery: We aim to dispatch all orders the same day up to 4.00pm. Orders are sent via 1st class recorded delivery (usually next day delivery)